Shipping & Returns

What's the shipping policy?

Better Bovine ships products across Canada.

We offer free standard shipping (estimated 6–9 business days) and expedited shipping (estimated 2–5 business days). Please note that these timeframes are provided by our carrier partners and are estimates only. Actual delivery times may vary.

Orders are processed immediately and typically ship the following business day. Because of this, we are unable to accept cancellations once an order has been placed. Once your order ships, you will receive a confirmation email with tracking details.

Better Bovine, through its carrier partners, will deliver your order to the shipping address provided at checkout. Once a shipment has been marked as delivered by the courier, Better Bovine is no longer responsible for the parcel. We will, however, make reasonable efforts to assist you in resolving delivery issues directly with the courier.

Please ensure that your shipping address is accurate at the time of purchase. Better Bovine is not responsible for deliveries made to incorrect or incomplete addresses provided by the customer, nor for parcels that are lost or stolen after the courier has confirmed successful delivery.

Better Bovine is not liable for shipping delays or failures caused by circumstances beyond our control, including but not limited to weather conditions, natural disasters, strikes, carrier disruptions, or other unforeseen events. Once the parcel has been transferred to the courier, responsibility for the timing of delivery rests with the courier service.

If you have any questions or concerns about your order, please contact us at hello@buybetterbovine.com.

What's the return policy?

At Better Bovine, we firmly stand by the quality of our products and we take your satisfaction seriously.

If you are unhappy with your purchase from our website, you may return any unopened packages within 30 days for a full refund or exchange. Due to the nature of our products, we are unable to accept returns on opened items.

If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order to request a return or exchange. Please send us a photo of the damaged item(s) to process your request.

If your return or exchange is approved, we will issue a refund or send a replacement item(s) as soon as possible.

Shipping fees are non-refundable. Customers are responsible for the cost of return shipping. If you choose, Better Bovine can provide a prepaid return label at our preferred carrier rates. In such cases, the cost of return postage will be deducted from any refund issued. The amount deducted will be based on the carrier’s quoted rate at the time of return.

If you purchased from buybetterbovine.com:

Please contact us by emailing hello@buybetterbovine.com. You will be asked to provide your order number and you may also be asked to submit photos of your product or its packaging, or provide other information to assist us in processing your request.

If you purchased from a Better Bovine Partner Retailer:

We ask that you contact the authorized reseller. If you are unable to return your product to the authorized seller from whom you purchased it, please contact us. Please have available information regarding where and when you purchased your product readily available. You will be required to provide proof of purchase, and may be asked to submit photos of your product or its packaging or provide other information to assist us in processing your request.

Better Bovine reserves the right to verify information, require a valid proof of purchase, and to deny requests in its discretion in cases of suspected fraud or where Better Bovine concludes that the purchaser has abused the policy. Better Bovine may amend or terminate this policy at any time without notice.

Contact us at hello@buybetterbovine.com for more information.